hy77 Privacy Policy

1. Introduction

hy77 ("we", "our", "platform") is a trusted online casino and betting platform in Bangladesh. The privacy and protection of your personal information is our highest priority. This Privacy Policy ("Policy") explains how hy77 collects your information, the purposes for which it is used, with whom it is shared, and how it is kept secure.

This Policy applies to all users of the hy77 website hy77.cam. By using our platform, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

hy77 always processes your personal information in compliance with applicable laws and regulations. We believe that data protection is not merely a legal obligation, but also our ethical responsibility to our users.

2. What Information We Collect

hy77 may collect information about you in various ways. The types of information collected are described in detail below:

2.1 Information Provided at Registration

When you create an account at hy77, we collect the following information:

• Full name (as it appears on your national identity card)
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Residential address
• National identity card or passport number (for identity verification)

2.2 Financial Transaction Information

During deposits and withdrawals, we collect the following information:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

2.3 Automatically Collected Information

When you browse our website, the following information is collected through technical means:

• IP address and device type
• Browser type and version
• Operating system information
• Time spent on the website and pages visited
• Referral URL (where you came from before reaching our site)
• Login date, time, and location data

2.4 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect:

• Game play history and preferences
• Bet amounts and frequency
• Session duration
• Bonus usage information

3. Use of Information

hy77 uses your personal information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Account creation, management, and verification
• Processing financial transactions (deposits and withdrawals)
• Managing bonuses and promotions
• Providing customer support (via 24/7 live chat and email)

3.2 Security and Fraud Prevention

• Detecting illegal activity, fraud, and money laundering
• Detecting and preventing multiple accounts
• Ensuring account security
• Age verification (preventing access by users under 21)

3.3 Compliance with Legal Obligations

We use your information to comply with applicable laws and regulations. This includes following Know Your Customer (KYC) processes and Anti-Money Laundering (AML) guidelines.

3.4 Service Improvement

• Improving website functionality and user experience
• Developing new games and features
• Evaluating and analyzing service quality

3.5 Communications

With your consent, we may contact you regarding the following:

• Important account-related notifications
• Transaction confirmation messages
• Promotional offers and bonus information (for opted-in users only)
• Responsible gaming guidance

4. Data Disclosure and Third Parties

hy77 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who carry out specific functions on our behalf. This includes payment processing (bKash, Nagad, Rocket, Upay), gaming software providers, and IT service providers. These partners may only access the information necessary to perform their specific tasks and are bound to comply with our policies.

4.2 Legal Authorities

If required by law, court order, or direction from a government authority, hy77 may be obligated to disclose your information to the relevant authorities. In such cases, we will endeavor to notify you where legally possible.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred. We will notify you in a timely manner before any such change takes place.

4.4 With Your Consent

Before sharing your information for any purpose other than those mentioned above, we will always obtain your explicit consent.

5. Data Security Measures

hy77 follows the highest industry standards to protect your personal information. Our data security measures include:

5.1 Encryption Technology

Our platform uses SSL (Secure Socket Layer) encryption technology, which encrypts all information transmitted between your browser and our servers. Sensitive financial information is always protected by AES-256 encryption.

5.2 Access Controls

Access to your information is restricted to authorized staff who require it to provide services. All staff are bound by strict confidentiality agreements.

5.3 Periodic Audits

Our security systems are regularly assessed and updated. We conduct periodic audits carried out by third-party security experts.

5.4 Response to Data Breaches

If a data security breach occurs for any reason, we will notify affected users and the relevant authorities within the legally required timeframe and will take immediate remedial action.

6. Cookie Policy

The hy77 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the core functions of the website to operate. Without these, login, payments, and game sessions will not work.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Used to analyze website usage, which helps us improve our services.
• Security Cookies: Used to detect fraudulent activity.

6.2 Managing Cookies

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some important features of the platform to stop working.

7. Your Rights

As a registered user of hy77, you have the following rights:

7.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We will respond to your request within 30 business days.

7.2 Right to Correct Information

If your information contains any errors or is incomplete, you may request a correction. We will update the information with the correct details as quickly as possible.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, we have a legal obligation to retain certain information for a specified period in compliance with legal requirements (such as AML rules).

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes (particularly for marketing). To opt out of marketing communications, email us at [email protected].

7.5 Right to Data Portability

You may request your information in a structured, commonly used format.

To exercise these rights, please contact us at [email protected].

8. Data Retention Period

hy77 stores your personal information only for as long as necessary:

• Account Information: For the duration the account is active and a minimum of 5 years after closure (as required by legal obligations).
• Financial Transaction Records: A minimum of 5 years, in accordance with Bangladesh Bank guidelines.
• Gaming History: Up to 3 years after account closure.
• Customer Service Communications: Up to 2 years from the last contact.
• Cookie Data: From 1 day up to 2 years, depending on the type of cookie.

Once the specified retention period has ended, we will securely delete or anonymize your information.

9. Protection of Minors

hy77 is strictly committed to protecting minors. Our platform is for users aged 21 and above only. We do not knowingly collect any personal information from individuals under the age of 21.

If we become aware that a minor has registered, we will immediately close that account and delete the collected information. If you believe a minor is using our platform, please notify us at [email protected].

10. Changes to the Privacy Policy

hy77 reserves the right to update this privacy policy as needed. In the event of any significant changes, we will notify you in the following ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email
• Informing you of the changes at the time of login

If you continue to use the platform after the changes, you will be considered to have agreed to the updated policy. The latest version of this policy will always be available on this page.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We are always committed to protecting your rights. We hope this privacy policy is clear and easy to understand. If any part is unclear, our customer support team is always ready to help you.